Network Status

No reported outages at this time.

Important Update

In accordance with CDC guidelines, we are not currently accepting payments at our local KC Fiber office. Please make all payments online or by mail. This is a temporary situation. Thank you for your cooperation during this outbreak.
Technical Support
Sales Support

Installer did a great job!


Peter Brickey

You guys were great to work with. Our technician was very kind. Thank you!

Alan Reed

Mike Lord was great! Very friendly and efficient


Kourtney Eldredge
  • Always the best!


Snake Saturday
  • excellent service!


Tony Osborn

Mike did a great job upgrading our service this morning. He was right on time and completed the job quickly. We were only down for about 15 minutes instead of the hour I was expecting. Well done. Thanks!

Brown & Company
Brown & Company

I am so happy to have had this service for 2 of the 3 years I have been in North Kansas City. We had Time Warner(Spectrum now) prior to LinkCity and they just sucked! Their customer service sucked, the internet sucked, and their prices really sucked. For a little more than we paid for 3 months we got LinkCity till the day we move out and that is just awesome. I am truly going to miss the awesome service(if I ever needed to call them) and the great internet, as well as the best price on the planet. Thank you guys so much!

Sam B

The tech you sent out was very courteous and professional and knowledgeable . Did a good job. Rated 5 stars out of 5. Thanks, Bill.

A & N Hardware

Mike Lord was very nice and considerate. He helped me with how the system works and hope the best for him. Thank you

Tim Kerley

Mike was courteous and professional. He went the extra mile to make sure my router was set up as well and our wifi is now COOKIN’!! Thank you so much!

Camille Rippeto

Pushing the pinhole reset button on KC Fiber equipment is not recommended. 

Doing so will cause loss of connectivity as the fiber equipment's settings have been "wiped", or factory reset and is no longer communicating with the KC Fiber back end. You will need to contact KC Fiber to schedule a service call to replace the affected fiber equipment. Service calls are subject to a $55 per hour fee, with a minimum of 1 hour. Customers are strongly advised not to move, attempt to configure or re-configure, or factory reset KC Fiber equipment.


Rebooting vs. Resetting

You may have seen the word "reset" on your router, usually below a tiny pinhole. Pushing this pin does not reset your router in the sense that it turns it off and on. Resetting and rebooting are not the same terms. By pushing the pin, the router has been set to factory settings, as if it were new and out of the box. 

Rebooting requires the power to be unplugged for 10-30 seconds, before plugging it back in. Your settings will not be altered, unless your router is faulty.

Recent News

Monday, August 03, 2020 Super User News 790
As part of our plan to standardize KC Fiber infrastructure, we have decided to make minor changes to the user interface of our webmail server.
Monday, August 03, 2020 Super User News 836
These 45 Netgear products will not be receiving security patches.