Network Status

No reported outages at this time.

Important Update

In accordance with CDC guidelines, we are not currently accepting payments at our local KC Fiber office. Please make all payments online or by mail. This is a temporary situation. Thank you for your cooperation during this outbreak.
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Testimonials

Installer did a great job!

 

Peter Brickey

You guys were great to work with. Our technician was very kind. Thank you!

Alan Reed

Mike Lord was great! Very friendly and efficient

 

 
 
 
 
 
 
 
 
 
Kourtney Eldredge
  • Always the best!

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Snake Saturday
  • excellent service!

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Tony Osborn

Mike did a great job upgrading our service this morning. He was right on time and completed the job quickly. We were only down for about 15 minutes instead of the hour I was expecting. Well done. Thanks!

Brown & Company
Brown & Company

I am so happy to have had this service for 2 of the 3 years I have been in North Kansas City. We had Time Warner(Spectrum now) prior to LinkCity and they just sucked! Their customer service sucked, the internet sucked, and their prices really sucked. For a little more than we paid for 3 months we got LinkCity till the day we move out and that is just awesome. I am truly going to miss the awesome service(if I ever needed to call them) and the great internet, as well as the best price on the planet. Thank you guys so much!

Sam B

The tech you sent out was very courteous and professional and knowledgeable . Did a good job. Rated 5 stars out of 5. Thanks, Bill.

Bill
A & N Hardware

Mike Lord was very nice and considerate. He helped me with how the system works and hope the best for him. Thank you

Tim Kerley

Mike was courteous and professional. He went the extra mile to make sure my router was set up as well and our wifi is now COOKIN’!! Thank you so much!

Camille Rippeto

How the process works

 

Site Survey

A fiber technician will perform a site survey at your home or business and determine what work needs to be completed and if we will be able to provide service. There are some restrictions to which addresses are approved for KC Fiber internet service. Please contact customer service for more information.

If we need to run a fiber line underground, please expect delays. First we need to submit locates prior to digging. This process can take up to two weeks. Once we receive the all clear from Missouri One, we can proceed to dig and run the fiber to your property. 

 

Notice to renting/leasing residents

If your residence has does not have an existing fiber line, we will need your landlord to review and approve our Landlord Agreement Form. Please contact customer service for more information.

 

Notice to businesses

The site survey will also include an estimate of installation costs. The cost of installation may exceed our normal rate. No work will be completed prior to customer approval. 

 

Scheduling

After the site survey is complete and/or the fiber has been ran underground, we can schedule a time to complete your installation for service. Please note our office hours are Monday through Friday 8AM - 5PM. We do not install service on the weekend or after hours. 

 

Payment

Please make sure your invoice has been paid prior to the date of installation. You should receive an invoice with a link to pay to the email address on file. We also take payments over the phone, in person and by mail. If you anticipate you will be late on your payment, please notify our office with an estimated date of payment in order to avoid service interruption

 

 

Recent News

Monday, August 03, 2020 Super User News 791
As part of our plan to standardize KC Fiber infrastructure, we have decided to make minor changes to the user interface of our webmail server.
Monday, August 03, 2020 Super User News 837
These 45 Netgear products will not be receiving security patches.