How the process works
A fiber technician will perform a site survey at your home or business and determine what work needs to be completed and if we will be able to provide service. There are some restrictions to which addresses are approved for KC Fiber internet service. Please contact customer service for more information.
If we need to run a fiber line underground, please expect delays. First we need to submit locates prior to digging. This process can take up to two weeks. Once we receive the all clear from Missouri One, we can proceed to dig and run the fiber to your property.
Notice to renting/leasing residents
If your residence has does not have an existing fiber line, we will need your landlord to review and approve our Landlord Agreement Form. Please contact customer service for more information.
Notice to businesses
The site survey will also include an estimate of installation costs. The cost of installation may exceed our normal rate. No work will be completed prior to customer approval.
After the site survey is complete and/or the fiber has been ran underground, we can schedule a time to complete your installation for service. Please note our office hours are Monday through Friday 8AM - 5PM. We do not install service on the weekend or after hours.
Please make sure your invoice has been paid prior to the date of installation. You should receive an invoice with a link to pay to the email address on file. We also take payments over the phone, in person and by mail. If you anticipate you will be late on your payment, please notify our office with an estimated date of payment in order to avoid service interruption