General Questions

General Questions

Each residential package comes with one dynamic IP lease.

Fiber optics offers many advantages over traditional copper cable lines. Fiber is able to transfer data much faster and at greater distances due to the fact data is now able to travel at the speed of light. The conductor is glass and cannot generate electricity so it is immune to all sorts of interference. This allows the fiber to come in contact with all sorts of high voltage electrical equipment without hampering the superior performance. An underground fiber network is the most reliable, protecting customers from outages that may be created by the weather and other outside forces. Fiber is one of the most affordable carriers of data which allows KC Fiber the ability to bring new technology to businesses and residences for half the cost of traditional providers.

There are a variety of factors that determine the best package available for your business. Factors such as web hosting, remote access, file transfer, and VOIP service will play an important role in your decision. The one thing to remember is with VOIP services your data connection is feeding both your phone line and your internet connection. The VOIP connection is always on and requires a certain amount of the data line to meet its needs. When considering a business package it is important to take a look at what your business does, and if you will be using traditional analog lines, or a VOIP system. If you have questions please contact KC Fiber customer service at 816-412-7990, or by filling out the contact form on the forms page and we will be happy to address any questions regarding you decision on what package is best for your organization.

Although there is no term commitment contract associated with your Service, there is a Customer Agreement that includes Terms of Service (TOS) and an Acceptable Use Policy (AUP) that takes effect when you order a product or service provided by us through this Site or a customer service representative.  Your payment for and use of the Service constitutes your agreement to be bound by the charges on your order and invoice and the terms and conditions set forth the Customer Agreement.  By offering service with no term contract, we allow business and residential customers to upgrade or downgrade their package without fear of major termination fees. You may also cancel at any time without having to buy your contract. However, if you disconnect and decide to reinstate your LiNKCity service you may be subject to an account setup fee. Please address this with your sales representative at the time of signing up for service.

You may upgrade or downgrade at any time without any fees associated with the change. To change your service package please fill out the contact form that can be found on the forms page or simply call our customer service department at 816-412-7990 and we will be happy to submit your request. There is no need for LiNKCity to visit your home or business to make this change as it is all done at the office. All service changes are guaranteed to be completed by 9:00 am the next business day.

It all depends on how much work needs to be done to establish your connection. If the business or residence has previously had LiNKCity service the connection can be up and running a day after you sign up for service. If you are not comfortable where the LiNKCity connection is coming in, and request the jack be moved to a different location you are then looking at a four hour time frame.

If the building or residence has not had LiNKCity service before, but it is determined that conduit is already placed in the ground up to the building then the installation time would be a full day. Installations are scheduled from 9am to 5pm on the given day agreed upon by the customer and the sales team. Someone must be on location on the day of installation to allow access into the residence or building.

If the business or residence has not had LiNKCity service and it has been determined that conduit is not in the ground leading up to the building a site survey must be completed by the installation technician to note where the conduit needs to be placed and where the service is to come into the building or residence. After that the sales team will contact the customer to determine an installation date. It is important to note this time frame usually takes up to 8 business days from the time of sign up. LiNKCity is required by law to notify Missouri Dig Right for locates. Locates can take up to three days. Once locates are complete the LiNKCity crew is usually able to complete the full day install in the next day or two. For questions about this process please feel free to contact the sales staff at 816-412-7990.

 

We are responsible for the network infrastructure up to our walljack/uplink. The customer is responsible for configuring, maintaining, supporting their networking equipment and devices beyond our walljack/uplink.

At this time, landlords are not allowed to provide LiNKCity/KC Fiber internet services to their tenants. Tenants must sign up for service under their own name and pay the $300 setup/installation fee. 

If you move to a new address in North Kansas City, you are responsible for paying our $300 activation fee again. Please be aware the fee is non-transferable and you cannot sell or sublease the service. The activation fee is applied per account/per service address. 

How the process works

 

Site Survey

A fiber technician will perform a site survey at your home or business and determine what work needs to be completed and if we will be able to provide service. There are some restrictions to which addresses are approved for KC Fiber internet service. Please contact customer service for more information.

If we need to run a fiber line underground, please expect delays. First we need to submit locates prior to digging. This process can take up to two weeks. Once we receive the all clear from Missouri One, we can proceed to dig and run the fiber to your property. 

 

Notice to renting/leasing residents

If your residence has does not have an existing fiber line, we will need your landlord to review and approve our Landlord Agreement Form. Please contact customer service for more information.

 

Notice to businesses

The site survey will also include an estimate of installation costs. The cost of installation may exceed our normal rate. No work will be completed prior to customer approval. 

 

Scheduling

After the site survey is complete and/or the fiber has been ran underground, we can schedule a time to complete your installation for service. Please note our office hours are Monday through Friday 8AM - 5PM. We do not install service on the weekend or after hours. 

 

Payment

Please make sure your invoice has been paid prior to the date of installation. You should receive an invoice with a link to pay to the email address on file. We also take payments over the phone, in person and by mail. If you anticipate you will be late on your payment, please notify our office with an estimated date of payment in order to avoid service interruption

 

 

 

 

We will need you to fill a Recurring Payment Authorization Form prior to setting up auto pay. Please contact customer service for a copy of this form. Once we have all of the required information, your account will be brought current and your monthly payments will be processed on the first of the month. At this time, auto pay is an option available to our business class customers.