Technical Questions

Technical Questions

Currently Static IP addresses are only available to KC Fiber Business customers. All business packages come with five static IP address. Additional IP addresses may be purchased at any time for an additional monthly charge. Prices vary depending on the size of IP block requested.

KC Fiber does not block any websites and/or web traffic.  If desired, there are multiple software programs available for purchase to block unwanted sites and traffic. Please feel free to visit any local electronics store for product recommendations. You may also visit PCMAG.com for control and monitoring systems.

No, KC Fiber has anti-virus software in place on the servers that house KC Fiber email accounts to protect incoming emails that could be harmful to your computer. KC Fiber does not provide anti-virus software for individual computers. It is however highly recommended that any computers or devices that you may use to connect to the internet have anti-virus measures installed. Recommended anti-virus programs are McAfee, Norton, or AVG. These maybe purchased online, or at any electronic department store.

No, you do not need a modem to utilize our network as they will not work. Simply plug your router into our walljack/uplink and proceed to configure your router. 

You should look for a router that is Gigabit rated. Here is a list of compatible routers that work best with our network; you are not obligated to purchase any particular one. 

Router Make Router Model
Netgear R6400
Asus RT-AC1200
Asus RT- AC52U
Asus RT-AC1200G

At this time, we do not provide WiFi, we just provide the fiber equipment to your business or residence and a walljack/uplink. You would need to purchase a WiFi capable router and configure your network in order to connect wireless devices. You should consult the router manufacturer's website or manual for instructions on setting up your WiFi. 

Rebooting vs. Resetting

You may have seen the word "reset" on your router, usually below a tiny pinhole. Pushing this pin does not reset your router in the sense that it turns it off and on. Resetting and rebooting are not the same terms. By pushing the pin, the router has been set to factory settings, as if it were new and out of the box.  This procedure is not recommended by KC Fiber. You will need to go through the router's setup again in order to configure your business static IP address and restore service.

Rebooting requires the power to be unplugged for 10-30 seconds, before plugging it back in. Your settings will not be altered, unless your router is faulty. This procedure is acceptable. Here is some additional information to point you in the right direction. 

 

What you will need to restore your business internet service

  1. A desktop or laptop
  2. If applicable, an Ethernet cable or WiFi connection
  3. Your static IP address assigned by KC Fiber. Please contact KC Fiber for this information. 

 

Connect to your router via Ethernet or WiFi

You do not need an internet connection to configure your router. You only need to be connected to it locally via Ethernet cable or WiFi. If you opt for an Ethernet cable, plug one end into the "internet port" on your laptop or desktop computer. Next, plug the other end of the cable into a "LAN" or "Ethernet" port on the back of your router. Depending on your router, these ports may be a group of two to four ports.  If you opt for WiFi, you will find the SSID, or WiFi name, and password on your router. You may find this information, usually on the bottom or sides of the router. 

 

Router Port Diagram Example

Router LAN Diagram

 

Open a web browser

The following popular programs are listed web browsers:

  • Internet Explorer
  • Google Chrome
  • Mozilla Firefox
  • Opera
  • Safari

In the address bar, you will need to navigate to either 192.168.1.1 or 192.168.0.1 and then press enter. These addresses vary from manufacturer to manufacturer, but generally either address will take you to a login page for your router. You may have noticed this information on the sticker located on your router. You may have also noticed a user name and password, usually the username is "admin" and the password may be "admin", "password", a custom password set by the manufacturer or left blank. 

 

Router Login Address

URL, Address Bar, router login IP addrses

Router Login Prompt

Router Login Prompt

  • Some routers, like newer Linksys models, will bring you to a Smart WiFi setup page, you will be asked to read the License Terms. You may notice an option for Manual Configuration at the bottom left of the page, please choose this option.
  • You will proceed to the login page, where you will enter the router username and password previously mentioned. 

 

Familiarizing yourself with the user interface

Once you have successfully logged in to your router, you will be presented with the user interface. Feel free to browse through the categories and menus and switch between any tabs. All manufacturers have different user interfaces and certain technical terms may not translate the same. Browsing the user interface, or UI, will give you a general understanding of how your router's interface is laid out as well as assist you with the next steps.

Start page of a Linksys E2500

 

 

Configuring your router with your assigned static IP address

Next we will need to change the Internet Connection Type of your router to use a "Static IP". Depending on the language of your router, this option may located in a different section than the example below. You may need to search for menus or tabs such as: Internet Connection, WAN, Internet Setup, Connectivity, Internet Settings, WAN Setup. Some routers may also display an "edit" link next to the internet connection type, you may need to click "edit" in order to continue. 

 

Internet Connection Type: Static IP

Once you have located the connection type menu, you will need to choose "Static IP". This option may be located in a drop-down menu, as a radio button, or a checkbox. This is where you will enter the IP information assigned by KC Fiber. Do not add any extra zeros or periods in the boxes. You may see other options such as "Domain Name" or "Domain Login", you do not need these options. 

 

Internet Connection Type Static IP

 

Applying the changes

Once the IP information has been entered, you will need to apply the changes. To apply the new settings, click "apply settings", "save", "apply". Your router will apply the new IP address and may reboot as well. Please be aware you will lose connectivity to the user interface and may need to log in again. Please verify connectivity by navigating to any web page. You may also want to verify your internet speed on speed testing sites like: www.speedtest.net or www.fast.com 

Save Settings

 

Pushing the pinhole reset button on KC Fiber equipment is not recommended. 

Doing so will cause loss of connectivity as the fiber equipment's settings have been "wiped", or factory reset and is no longer communicating with the KC Fiber back end. You will need to contact KC Fiber to schedule a service call to replace the affected fiber equipment. Service calls are subject to a $55 per hour fee, with a minimum of 1 hour. Customers are strongly advised not to move, attempt to configure or re-configure, or factory reset KC Fiber equipment.

 

Rebooting vs. Resetting

You may have seen the word "reset" on your router, usually below a tiny pinhole. Pushing this pin does not reset your router in the sense that it turns it off and on. Resetting and rebooting are not the same terms. By pushing the pin, the router has been set to factory settings, as if it were new and out of the box. 

Rebooting requires the power to be unplugged for 10-30 seconds, before plugging it back in. Your settings will not be altered, unless your router is faulty.  Here is some additional information to point you in the right direction.